Application Support Engineer M/F

Your mission as Application Support Engineer!

 

As part of the R&D department’s technical support team, you are in charge of our technical support for customers.

Your main mission is to provide comprehensive technical support.

More details:

• Resolve tickets on the Jira platform, issued by our Customer Success Managers, following a problem encountered by our customers on our platform.
• Analyze the problem in order to define the level of urgency for its resolution, as well as the techniques to be used to solve it.
• Make 1^st level development if necessary, using JavaScript and the SQL database. If the problem is more complex, you will entrust it to our analysis team and our developers.
• Use existing engines to adapt new integration and publication interfaces for our
• Ensure compliance with the GDSN (Global Data Synchronization Network) standard, as well as with the formats of the product sheets used (Excel, XML).
• Ensure the quality of deliverables, following tests carried out.

 

As part of the continuous improvement process, you are responsible for analysing recurring tickets and finding appropriate solutions to prevent them recurring.

During the project phases, you work with the project managers to implement the various new functionalities requested by the customer and ensure that the project schedule and deadlines are met.

You also create PDF product sheets for our customers and implement them on our platform.

 

Your profile:

• You have a degree in Computer Science.
• You know the technologies: Java, JavaScript, Microsoft SQL server, XML, XSLT and XSD.
• Are you fluent in French and English ? You must have.
• You are able to advise our Customer Success Managers and explain the ticket resolution you have carried out.

 

What we offer?

You work full-time, Monday to Friday, with one day of teleworking per week.

A corporate bonus is paid at the end of each year, after 6 months of seniority in the company.

Also, you benefit from first class health insurance with Allianz (In, Out, doctor visit and prescribed medication) and the company contributes to your transport allowance.

The position is based in Beirut. This is a permanent contract.

 

 

---

Equadis, who are we?

International and multi-market expert in data management solutions for manufacturers and retailers, both for physical products and for e-commerce.

Equadis is a dynamic, customer-focused company with over 70 employees, half of whom are dedicated to research and development. Already established in more than six countries (Switzerland, Lebanon, Slovakia, France, Italy and Portugal), Equadis continues to grow exponentially and plans to expand to several European countries and North America.

 

Our mission:

Enable our customers, more than 14,000 brands and retailers, to collect, centralise, exploit, enrich and distribute all their product data to their external and internal recipients, anywhere in the world, simply, quickly and securely. As the owner of our technology, our SaaS solutions are recognised and certified worldwide.

Thanks to Equadis’ Product Information Management (PIM) solution, our customers gain in productivity and peace of mind.

Our clients: Local and international companies in the food, cosmetics, medical, toy, high-tech, automotive and luxury markets. Examples of brands and distributors who trust us: Unilever, Danone, P&G, Sephora, Ferrero, Chanel, LVMH, Nestlé, Pepsico etc…

 

 

Embark on an exciting journey with us!

[email protected]