PIM: our expertise
Dedicated human support: our vision and commitments
Published on March 30, 2023
At Equadis, customer satisfaction is our top priority! We are committed to providing you with high-quality human support and personalized advice. That’s why, every year, we conduct a client satisfaction survey to assess the performance of our Customer Success Manager teams.
Discover the results of our survey carried out between May 2023 and May 2024.
Our Customer Success Managers: business experts at your side to support you
98% of our customers are satisfied with the clarity and relevance of our answers, as well as with the advice and recommendations of their CSM.
Beyond answering your questions and training you in the use of our Gaia by Equadis platform, our CSMs are at your disposal to offer you expert advice and work with you to build a project tailored to your needs. Our Customer Success Managers know your business sector and environment (customers, partners, regulations, etc.) inside out, and understand the challenges and objectives of your company. They offer you personalized recommendations to help you achieve your goals.
Human qualities to support your needs
Our Customer Success Managers work hard every day to offer you 100% personalized, high-quality service. Our clients particularly appreciate their:
- Responsiveness
- Listening skills
- Availability
- Expertise
- Patience
- Professionalism
We make it a priority to cultivate these qualities within our teams, and we’re proud to say that our customers appreciate them.
Our teams are committed, at your side
The expert Customer Success Manager (CSM) supports our clients throughout the partnership, advising, training and responding to all their needs, including those of their customers or partners.
98% of our clients are satisfied with:
- Their CSM’s interventions with their contacts (retailers, service providers, apps, GS1, etc.).
- The understanding of their needs and objectives.
97% of our clients are satisfied with the time taken to resolve their requests and the availability of their CSM.
Whatever your problems, our teams are available, responsive and committed to working with you!
They trust us: testimonials from our clients
Your CSM, a true partner in building your projects
Beyond the technological performance of our solution, we are convinced that the human dimension is fundamental and forms the essential foundation of any partnership. Equadis firmly believes in the complementarity between technological expertise and human. We make it a point of honor to build a relationship of trust, in which proximity and listening are at the heart of our advisory role.
Your own Customer Success Manager is dedicated to your account, giving you peace of mind and trust in your approach of the Gaia by Equadis platform. He plays a key role in identifying your challenges, diagnosing your needs, and integrating your constraints to provide you with a turnkey solution. At your side throughout the year, he provides advice, answers your questions, and offers ongoing training on platform and market developments.
Find out what our clients think of their CSM :
« A very intuitive tool that’s easy to learn and continually improves. Above all, the Equadis team is great, responding to our requests and needs, and making themselves available! Don’t change a thing, keep it up! » – Danone
« I’ve been working with datapools for several years, and I find the Equadis environment very intuitive. The CSM service is also a huge benefit: tips, time saving, resolutions in line with our clients’ expectations. » – Carniato
« Our CSM is very attentive and has an undeniable sense of professionalism. The tool is very ergonomic and easy to use. Fast problem resolution and availability of CSM. » – Nestlé
« I often contact Mr. Zagari and he is always available, by the phone or by e-mail, so it’s very nice to know you can count on him. » – Solinest
« The tool is intuitive, and in the event of queries or blockages, our CSM is available, masters the tool and is an indispensable support to facilitate exchanges with the clients’ data teams. » – Beam Suntory
Our Equadis PIM solution: the key to your success
The world of data is complex and difficult to grasp, and our teams are here to guide you and explain how our PIM solution works on a day-to-day basis. Our CSMs will support you in your use of our Gaia by Equadis platform, guaranteeing you simplified use through an intuitive, automated platform. See what our clients have to say:
« Reliable solution, excellent relationship with the teams. Platform is improving and offering new features, pleasant to use. » – Whiskies du Monde
« I’ve been working with Equadis for years, the tool is smooth and easy to use. A real professionalism, a real legitimacy to this business. » – Le Petit Olivier // Phocéenne de Cosmétique
« Compared to other service providers in my previous experience, Equadis is more complete. » – Panzani
« I’ve been using Equadis for many years. The interface is secure for manufacturers’ data (very useful for pricing and technical data). The follow-up at Equadis is reliable. » – General Mills
« Intuitive platform, pleasant to use, easy to understand and very quick for entries and registrations. » – SWINKELS FAMILY BREWERS
Customer satisfaction is at the heart of our concerns
These results testify to our ongoing commitment to understanding and meeting our clients’ needs. We strive for continuous improvement to offer you complete, reliable data management and exchange, with simplicity.
A huge thank you to our clients for their continued trust in our teams and our Equadis solution. Your success is our greatest satisfaction!
Together, we’ll continue to strive for excellence through comprehensive, verified data management and exchange, with the utmost simplicity.
Want to find out more?
* Survey conducted among 228 users between May 2023 and May 2024.
