Customer Success Manager

As part of our growth, we are looking for a Customer Success Manager who is passionate about customer relationships and technology solutions, and able to support our clients over the long term while maximizing the value they get from our solutions.

Your main responsibilities

Onboarding and customer training:

• Support new clients in integrating and getting to grips with Equadis solutions
• Design and deliver educational materials (guides, videos, webinars)
• Organize and run training sessions to ensure optimal adoption

Operational support and monitoring:

• Assist clients on a day-to-day basis in using our solutions and managing their relationships with their partners (retailers, marketplaces, suppliers, etc.)
• Handle first-level support requests and coordinate with the technical teams
• Document issues to feed into a continuous improvement process

Optimization & advice:

• Analyze client usage and identify areas for improvement
• Share best practices and advise on optimizing product data
• Make tailored recommendations to maximize performance
• Engage with key market players and standardization bodies to anticipate upcoming developments

Customer relations & satisfaction:

• Build a trusting relationship with your clients through regular, proactive follow-up
• Gather feedback and adapt your support strategies accordingly
• Track client satisfaction using dedicated tools
• Identify and act on up-sell and cross-sell opportunities

Internal collaboration & cross-functional projects:

• Work closely with the product, project, support, and marketing teams
• Take part in integration projects and in improving internal processes
• Contribute to growth initiatives and technology monitoring

Your profile

• You have significant experience as a Customer Success Manager, in customer support, or in project management.
• You are recognized for your excellent interpersonal and teaching skills.
• You are comfortable with digital tools and technical environments.
• You are able to manage several projects simultaneously.
• You are fluent in French and English (C1 level minimum) and, ideally, have professional proficiency in German.
• You enjoy helping, solving, and clarifying.

What we offer

• A permanent contract (CDI) with two days of remote work per week after the probationary period.
• An annual bonus.
• An international, multicultural environment.
• A pleasant work setting that combines daily collaboration with a friendly atmosphere.
• The opportunity to join an innovative company at the cutting edge of technology.

Embark on an exciting journey with us!

Apply now