Technical Support Specialist

Your Missions as a Technical Support Specialist

As part of the Technical Support team within the R&D department, you will be responsible for providing technical support to our clients.

Technical Responsibilities:

• Resolve tickets via the Jira platform, reported by our Customer Success Managers following issues encountered by clients on our Gaia platform.

• Analyze problems to determine their level of urgency and the most effective methods to resolve them.

• Perform first-level developments when needed, using JavaScript and SQL. For more complex issues, you will escalate the case to our analysis and development teams.

• Use existing engines to adapt new integration and publication interfaces for our clients.

• Ensure compliance with the GDSN (Global Data Synchronization Network) standard and with the formats used for product sheets (Excel, XML).

• Guarantee the quality of deliverables after completing all necessary testing.

• As part of continuous improvement, you will help analyze and identify recurring tickets, proposing appropriate solutions to prevent future occurrences.

• During project phases, you will collaborate with Project Managers to implement new client-requested features while ensuring compliance with project schedules and deadlines.

• You will also create product sheets (PDF format) for clients and upload them to our platform.

Your profile:

• Degree in Computer Science or Computer and Communication.

• Knowledge of Java, JavaScript, Microsoft SQL Server, XML, XSLT, and XSD technologies.

• Proficient in French and English.

• Able to advise Customer Success Managers and clearly explain the technical resolutions you have implemented.

What we offer?

• Full-time position with one remote working day per week.
• Annual bonus.
• Class A health insurance.
• Transportation allowance.

The position is based in Beirut and offered with the perspective of a permanent contract (CDI).

Equadis, who are we?

Equadis is an international and multi-market expert in Data Management solutions serving manufacturers and both physical and e-commerce retailers.

A dynamic and customer-oriented SME, Equadis currently has over 70 employees, with half dedicated to R&D.
Already established in more than 6 countries (Switzerland, Lebanon, Slovakia, France, Italy, Portugal), Equadis continues its exponential growth and aims to expand into new European and North American markets.

Our mission

Enable our customers, more than 14,000 brands and retailers, to collect, centralise, exploit, enrich and distribute all their product data to their external and internal recipients, anywhere in the world, simply, quickly and securely. As the owner of our technology, our SaaS solutions are recognised and certified worldwide.

Thanks to Equadis’ Product Information Management (PIM) solution, our customers gain in productivity and peace of mind.

Our clients: Local and international companies in the food, cosmetics, medical, toy, high-tech, automotive and luxury markets. Examples of brands and distributors who trust us: Unilever, Danone, P&G, Sephora, Ferrero, Chanel, LVMH, Nestlé, Pepsico etc…

Embark on an exciting journey with us!

Apply now