At Equadis, customer satisfaction is at the heart of our priorities. Every year, we conduct a survey to measure the quality of our support and customer service. The 2025 results confirm a strong trend: our clients trust us and recommend us.
Discover the infographic:
Key figures from the 2025 satisfaction survey
✅ 98 % satisfaction rate
For the 7th consecutive year, we maintain an exceptional level of satisfaction, proof of the quality and consistency of our support.
🏆 Net Promoter Score (NPS): +70
This score places us among the top performers in the SaaS sector for customer recommendation (market average: 30 and 55). A recognition that reflects our clients’ loyalty and trust.
🔍 What our clients value most:
Responsiveness, availability, efficiency, expertise, reliability, and listening skills. These are the values that guide our support every day.
Thank you to all our clients for their trust! Together, we continue to aim for excellence.
About the survey: This study was conducted internally with approximately 200 clients between September and October 2025 and focuses exclusively on our customer service and support.
