Technical Support Specialist
Informations clés
As part of a replacement, we are looking for a Technical Support Specialist to join the Technical Support team within the R&D department, to provide technical support to our clients.
Your Responsibilities:
- Resolve tickets via the Jira platform, issued by our Customer Success Managers, following issues encountered by clients on our Gaia platform.
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Analyze problems to define the level of urgency and the techniques needed to resolve them.
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Perform first-level development if necessary, using JavaScript and SQL. For more complex issues, escalate to our analysis team and developers.
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Use existing engines to adapt new integration and publishing interfaces for our clients.
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Ensure compliance with the GDSN standard (Global Data Synchronization Network) and the correct formats of product sheets used (Excel, XML).
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Ensure the quality of deliverables following conducted tests.
As part of our continuous improvement process, you will play an analytical role by identifying recurring tickets and finding appropriate solutions to prevent them from reoccurring.
During project phases, you will collaborate with project managers to implement new features requested by clients while ensuring schedules and deadlines are met.
Additionally, you will create product sheets in PDF format for our clients and upload them to our platform.
Your profile:
- Degree in Computer Science or Computer and Communication.
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Knowledge of technologies: Java, JavaScript, Microsoft SQL Server, XML, XSLT, and XSD.
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Fluent in French and English.
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Able to advise our Customer Success Managers and explain the solutions you have implemented.
What we offer?
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Annual bonus
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Transportation allowance
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Class A health insurance after 6 months depending on performance
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Full-time position including one day of remote work per week after the probation period
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Paid leave acquisition rules more favorable than those required by law
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An international and multicultural environment
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A pleasant work setting combining friendliness and daily collaboration
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The opportunity to join an innovative, cutting-edge technology company
Equadis, who are we?
Equadis is an international and multi-market expert in Data Management solutions serving manufacturers and both physical and e-commerce retailers.
A dynamic and customer-oriented SME, Equadis currently has over 70 employees, with half dedicated to R&D.
Already established in more than 6 countries (Switzerland, Lebanon, Slovakia, France, Italy, Portugal), Equadis continues its exponential growth and aims to expand into new European and North American markets.
Our mission
Enable our customers, more than 14,000 brands and retailers, to collect, centralise, exploit, enrich and distribute all their product data to their external and internal recipients, anywhere in the world, simply, quickly and securely. As the owner of our technology, our SaaS solutions are recognised and certified worldwide.
Thanks to Equadis’ Product Information Management (PIM) solution, our customers gain in productivity and peace of mind.
Our clients: Local and international companies in the food, cosmetics, medical, toy, high-tech, automotive and luxury markets. Examples of brands and distributors who trust us: Unilever, Danone, P&G, Sephora, Ferrero, Chanel, LVMH, Nestlé, Pepsico etc…
Embark on an exciting journey with us!
