Customer Care Specialist – English & German Speaker

Your Responsibilities as a Customer Care Specialist – English & German Speaker (M/F)

Within the Client team, you will play a key role in supporting clients throughout their onboarding journey, working closely with Customer Success Managers to ensure high-quality customer service. This role involves managing new client onboarding, addressing their inquiries, resolving issues, and actively contributing to the continuous improvement of internal processes and customer satisfaction.

You will be specifically responsible for:

• Client Onboarding and Training: Guide new clients through the integration process, organize user training sessions, and provide resources like guides and tutorials to maximize product adoption.
• Daily Support: Assist clients with their platform usage, resolve first-level technical issues, and escalate more complex matters when needed.
• Collaboration: Work closely with Customer Success Managers, project teams, and technical support to deliver a seamless customer experience.
• Continuous Improvement: Analyze customer feedback and suggest improvements to our processes, tools, and resources to boost client satisfaction.

Your profile:

• Do you hold a a post-secondary education equivalent to an associate degree or two years of higher education?
• Do you have at least 1 year of experience in a Customer Support role?
• Are you fluent in both English and German? (mandatory for this job)
• Are you rigorous, methodical, and equipped with excellent writing and communication skills?

If so, don’t wait any longer to apply! 🚀 Join a dynamic team and build your future with us!

What we offer ?

• An attractive base salary
• An annual bonus
• Full-time position including one remote workday per week after the probationary period
• An international and multicultural environment
• A pleasant work setting combining daily collaboration and a friendly atmosphere
• The opportunity to join an innovative company at the forefront of technology

The position is based in Bratislava and is offered as a full-time permanent contract (PC).

Equadis, who are we?

International and multi-market expert in data management solutions for manufacturers and retailers, both for physical products and for e-commerce.Equadis is a dynamic, customer-focused company with over 70 employees, half of whom are dedicated to research and development. Already established in more than six countries (Switzerland, Lebanon, Slovakia, France, Italy and Portugal), Equadis continues to grow exponentially and plans to expand to several European countries and North America.

Our mission:

Enable our customers, more than 14,000 brands and retailers, to collect, centralise, exploit, enrich and distribute all their product data to their external and internal recipients, anywhere in the world, simply, quickly and securely. As the owner of our technology, our SaaS solutions are recognised and certified worldwide.
Thanks to Equadis’ Product Information Management (PIM) solution, our customers gain in productivity and peace of mind.
Our clients: Local and international companies in the food, cosmetics, medical, toy, high-tech, automotive and luxury markets. Examples of brands and distributors who trust us: Unilever, Danone, P&G, Sephora, Ferrero, Chanel, LVMH, Nestlé, Pepsico etc…

Embark on an exciting journey with us!

Apply now