Customer Success Manager

Join Equadis, a key player in product data management, and help our customers succeed in their digital transformation.

We are looking for a Customer Success Manager with a passion for customer relations and technological solutions, to ensure a fluid, engaging and lasting experience with our products.

Your main responsibilities

Onboarding and customer training:

• Help new customers integrate Equadis solutions.
• Create and manage training materials: guides, videos, webinars.
• Organize training sessions to ensure adoption of solutions.

Operational support and monitoring:

• Assist customers on a daily basis in the use of our solutions and their relationship with their partners (retailers, marketplaces, suppliers…).
• Resolve first-level incidents and collaborate with technical support.
• Document problems encountered to promote continuous improvement.

Optimization & advice:

• Analyze customer usage to identify areas for improvement.
• Share best practices and advise on product data optimization.
• Propose personalized recommendations to maximize efficiency.

Customer relations & satisfaction:

• Establish a relationship of trust through regular, proactive follow-up.
• Gather feedback, adjust strategies according to customer needs.
• Monitor customer satisfaction using dedicated tools.

Internal collaboration & cross-functional projects:

• Work closely with project, product, support and marketing teams.
• Participate in technical integration projects and the evolution of internal processes.
• Contribute to technology watch and company growth initiatives.

Your profile

• You have significant experience as a Customer Success manager, customer support or project manager.
• You are recognized for your excellent interpersonal and teaching skills.
• You are comfortable with digital tools and technical environments.
• You are able to manage different projects simultaneously.
• Fluent in French and English (fluency essential).
• You like to help, solve and clarify.

What we offer

• A permanent position with one day of teleworking per week after the trial period.
• An annual bonus.
• An international and multicultural environment.
• A pleasant working environment combining daily collaboration and a friendly atmosphere.
• The opportunity to join an innovative company at the cutting edge of technology.

Equadis, who are we?

International and multi-market expert in data management solutions for manufacturers and retailers, both for physical products and for e-commerce.

Equadis is a dynamic, customer-focused company with over 70 employees, half of whom are dedicated to research and development. Already established in more than six countries (Switzerland, Lebanon, Slovakia, France, Italy and Portugal), Equadis continues to grow exponentially and plans to expand to several European countries and North America.

Our mission

Enable our customers, more than 14,000 brands and retailers, to collect, centralise, exploit, enrich and distribute all their product data to their external and internal recipients, anywhere in the world, simply, quickly and securely. As the owner of our technology, our SaaS solutions are recognised and certified worldwide.

Thanks to Equadis’ Product Information Management (PIM) solution, our customers gain in productivity and peace of mind.

Our clients: Local and international companies in the food, cosmetics, medical, toy, high-tech, automotive and luxury markets. Examples of brands and distributors who trust us: Unilever, Danone, P&G, Sephora, Ferrero, Chanel, LVMH, Nestlé, Pepsico etc…

Embark on an exciting journey with us!

Apply now