Customer Care Specialist

Customer Care Specialist – German speaker

As part of our growth, we are creating a new position for a Customer Care Specialist to strengthen our day-to-day support for clients. You will play a key role in ensuring customer satisfaction, from their first steps on our platform to their regular use of our solutions, in close collaboration with our CSM and project teams.

Main Responsibilities

Client Onboarding and Training:

• Support new clients in the integration of Equadis solutions.
• Lead training sessions to facilitate adoption of the tools.
• Contribute to the updating of help materials and tutorials.
• Act as a responsive point of contact during onboarding to answer initial questions.

Ongoing Support and Assistance:

• Assist clients with their daily use of the platform.
• Respond to incoming client requests (Level 1) via the ticketing system, email, or phone.
• Help users with day-to-day usage and resolve common issues.
• Escalate complex cases to the appropriate teams (CSM, technical, etc.).
• Ensure smooth, well-documented follow-up for every interaction.

Analysis and Continuous Improvement:

• Share recurring client feedback with the relevant teams (CSM, Project, etc.).
• Take part in improving internal support materials and processes to streamline the customer experience.
• Contribute ideas to simplify communication or enhance team efficiency.

Internal Collaboration:

• Work closely with CSMs, project teams, and technical support.
• Be actively involved in the Customer Care team’s development and collective learning.
• Collaborate with internal teams to create content tailored to specific client needs (Help Center, FAQs, etc.).

Profile

• You are fluent in French, English, and German (proficiency in all three languages is essential).
• You enjoy helping others, solving problems, and providing clarity.
• Previous experience in customer support, training, or client relations in a SaaS environment is a plus.

Ce que nous offrons

• A permanent contract (CDI) with one day of remote work per week after the probation period.
• An annual bonus.
• An international and multicultural environment.
• A pleasant work setting combining daily collaboration and a friendly atmosphere.
• The opportunity to join an innovative company at the cutting edge of technology.

Equadis, chi siamo?

Esperto internazionale e multi-mercato in soluzioni di Data Management per brand e retailer fisici ed e-commerce.
Un PIM dinamico e decisamente orientato verso il cliente, Equadis conta oggi più di 70 dipendenti, metà dei quali dedicati alla ricerca e allo sviluppo. Già presente in più di 6 paesi (Svizzera, Libano, Slovacchia, Francia, Italia, Portogallo), Equadis continua la sua crescita esponenziale con l’intenzione di espandersi in diversi paesi europei e del Nord America.

La Nostra Missione:

Consentire ai nostri clienti – oltre 14.000 brand e retailer – di raccogliere, centralizzare, gestire, arricchire e distribuire tutti i dati dei loro prodotti a destinatari esterni ed interni, ovunque nel mondo, in modo semplice, rapido e sicuro. In quanto detentori della nostra tecnologia, le nostre soluzioni SaaS sono riconosciute e certificate in tutto il mondo.
Grazie alla soluzione PIM (Product Information Management) di Equadis, i nostri clienti guadagnano in produttività e tranquillità.
I nostri clienti: aziende leader a livello locale e internazionale nei settori dell’alimentare, cosmetico, medicale, giochi e giocattoli, high-tech, automobilistico, beni di lusso, ecc. Esempi di brand e retailer che si affidano a noi: Unilever, Danone, P&G, Sephora, Ferrero, Chanel, LVMH, Nestlé, Pepsico, ecc.

Embark on an exciting journey with us!

Apply now