Technical Support Specialist

Your Missions as a Technical Support Specialist

As part of the Technical Support Team within the R&D department, you will be responsible for providing technical support to our clients.

Technical Responsibilities:

• Resolving Tickets: Manage and resolve tickets through the Jira platform, submitted by our Customer Success Managers regarding issues encountered by clients on our Gaia platform.
• Problem Analysis: Analyze the issue to assess its urgency and determine the appropriate techniques to resolve it.
• First-Level Development: Perform first-level development tasks when necessary, using JavaScript and SQL. For more complex issues, escalate them to our analysis team and developers.
• Integration and Publication Interfaces: Use existing engines to adapt and create new integration and publication interfaces for our clients.
• Compliance: Ensure adherence to the GDSN standard (Global Data Synchronization Network) and compliance with product sheet formats (Excel, XML).
• Quality Assurance: Guarantee the quality of deliverables following the completion of tests.

As part of our continuous improvement efforts, you play an analytical role by identifying recurring tickets and finding appropriate solutions to ensure they do not reappear.

During project phases, you collaborate with project managers, implement new functionalities requested by clients, and ensure compliance with project schedules and deadlines.

Additionally, you create product sheets in PDF format for our clients and integrate them into our platform.

Your profile:

• You hold a degree in Computer Science or Computer and Communication.
• You are familiar with technologies such as Java, JavaScript, Microsoft SQL Server, XML, XSLT, and XSD.
• Are you fluent in both French and English?
• You are capable of advising our Customer Success Managers and explaining the solutions you have implemented.

What we offer?

• Full-time position with one remote workday per week.
• An attractive base salary.
• An annual bonus.
• Class A health insurance.
• Transportation allowance.

The position is based in Beirut and is offered with the potential to transition into a Permanent Contract (PC).

Equadis, chi siamo?

Esperto internazionale e multi-mercato in soluzioni di Data Management per brand e retailer fisici ed e-commerce.
Un PIM dinamico e decisamente orientato verso il cliente, Equadis conta oggi più di 70 dipendenti, metà dei quali dedicati alla ricerca e allo sviluppo. Già presente in più di 6 paesi (Svizzera, Libano, Slovacchia, Francia, Italia, Portogallo), Equadis continua la sua crescita esponenziale con l’intenzione di espandersi in diversi paesi europei e del Nord America.

La Nostra Missione:

Consentire ai nostri clienti – oltre 14.000 brand e retailer – di raccogliere, centralizzare, gestire, arricchire e distribuire tutti i dati dei loro prodotti a destinatari esterni ed interni, ovunque nel mondo, in modo semplice, rapido e sicuro. In quanto detentori della nostra tecnologia, le nostre soluzioni SaaS sono riconosciute e certificate in tutto il mondo.
Grazie alla soluzione PIM (Product Information Management) di Equadis, i nostri clienti guadagnano in produttività e tranquillità.
I nostri clienti: aziende leader a livello locale e internazionale nei settori dell’alimentare, cosmetico, medicale, giochi e giocattoli, high-tech, automobilistico, beni di lusso, ecc. Esempi di brand e retailer che si affidano a noi: Unilever, Danone, P&G, Sephora, Ferrero, Chanel, LVMH, Nestlé, Pepsico, ecc.

Non aspettare oltre! Unisciti a noi nell’avventura di Equadis!

Apply now