Technical Support Specialist

Your Missions as a Technical Support Specialist (M/F):

As part of the Technical Support Team within the R&D department, you will be responsible for providing technical support to our clients. You will collaborate closely with internal teams to enhance client support and technical implementation processes.

Technical Responsibilities:

• Provide second-level support for complex inquiries beyond the scope of the Client Success Management (CSM) team.
• Utilize in-house tools and interfaces to diagnose and resolve issues, escalating when necessary to the development team.
• Monitor data integration processes to ensure accuracy and completeness, identifying and addressing anomalies.
• Manage setup and configuration of data integrations from various sources, ensuring accurate representation within our solution.
• Assist in the creation and maintenance of interfaces between client systems or GAIA catalogs.
• Engage in technical discussions with clients to facilitate API integrations and support implementation efforts.

As part of our continuous improvement efforts, you play an analytical role by identifying recurring tickets and finding appropriate solutions to ensure they do not reappear.

During project phases, you collaborate with project managers, implement new functionalities requested by clients, and ensure compliance with project schedules and deadlines.

You will also be involved in the development of a new solution.

Your profile

• You hold a degree Information Systems, Computer Science, or a related field, or equivalent professional training/experience in technical support.
• Previous experience in a support role with strong problem-solving skills.
• Well understanding of APIs and configuration management to support integration processes.
• You are familiar with digital tools and platforms for data management and issue resolution (no coding required).
• Excellent communication skills in English and French (both mandatory), with the ability to work effectively across technical and non-technical teams.
• You have strong attention to detail and a proactive approach to issue resolution.

What we offer ?

• Full-time position with two remote workdays per week.
• An attractive base salary.
• An annual bonus.
• Transportation allowance.
• Lunch allowance

The position is based in Lisbon and is available on a permanent contract.

Equadis, qui sommes-nous ?

Expert international et multi-marchés de solutions de Data Management au service des Industriels et des Distributeurs physiques et e-commerce.

PME dynamique et résolument orientée client, Equadis compte aujourd’hui plus de 70 collaborateurs dont la moitié est consacrée à la R&D. Déjà implantée dans plus de 6 pays (Suisse, Liban, Slovaquie, France, Italie, Portugal), Equadis poursuit sa croissance exponentielle et a la volonté de s’étendre dans différents pays européens et en Amérique du Nord.

Notre mission

Permettre à nos clients, plus de 14 000 marques et distributeurs, de collecter, centraliser, exploiter, enrichir et diffuser de façon simple, rapide et sécurisée toutes leurs données produits à leurs destinataires externes et internes, partout dans le monde. Propriétaire de notre technologie, nos solutions SaaS sont reconnues et certifiées dans le monde entier.

Grâce à la solution PIM (Product Information Management) d’Equadis, nos clients gagnent en productivité et en sérénité.

Nos clients : Entreprises locales et internationales référentes sur les marchés de l’alimentaire, cosmétique, médical, jeux-jouets, high-tech, automobile, luxe, etc. Des exemples de marques et distributeurs qui nous font confiance : Unilever, Danone, P&G, Sephora, Ferrero, Chanel, LVMH, Nestlé, Pepsico etc…

N’attendez plus! Lancez-vous, avec nous, dans l’aventure Equadis!

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