Customer Care Specialist – English & German Speaker

Your Responsibilities as a Customer Care Specialist – English & German Speaker (M/F)

Within the Client team, you will play a key role in supporting clients throughout their onboarding journey, working closely with Customer Success Managers to ensure high-quality customer service. This role involves managing new client onboarding, addressing their inquiries, resolving issues, and actively contributing to the continuous improvement of internal processes and customer satisfaction.

You will be specifically responsible for:

• Client Onboarding and Training: Guide new clients through the integration process, organize user training sessions, and provide resources like guides and tutorials to maximize product adoption.
• Daily Support: Assist clients with their platform usage, resolve first-level technical issues, and escalate more complex matters when needed.
• Collaboration: Work closely with Customer Success Managers, project teams, and technical support to deliver a seamless customer experience.
• Continuous Improvement: Analyze customer feedback and suggest improvements to our processes, tools, and resources to boost client satisfaction.

Your profile:

• Do you hold a a post-secondary education equivalent to an associate degree or two years of higher education?
• Do you have at least 1 year of experience in a Customer Support role?
• Are you fluent in both English and German? (mandatory for this job)
• Are you rigorous, methodical, and equipped with excellent writing and communication skills?

If so, don’t wait any longer to apply! 🚀 Join a dynamic team and build your future with us!

What we offer ?

• An attractive base salary
• An annual bonus
• Full-time position including one remote workday per week after the probationary period
• An international and multicultural environment
• A pleasant work setting combining daily collaboration and a friendly atmosphere
• The opportunity to join an innovative company at the forefront of technology

The position is based in Bratislava and is offered as a full-time permanent contract (PC).

N’attendez plus ! Lancez-vous, avec nous, dans l’aventure Equadis !

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Equadis, qui sommes-nous ?

Expert international et multi-marchés de solutions de Data Management au service des Industriels et des Distributeurs physiques et e-commerce.

PME dynamique et résolument orientée client, Equadis compte aujourd’hui plus de 70 collaborateurs dont la moitié est consacrée à la R&D. Déjà implantée dans plus de 6 pays (Suisse, Liban, Slovaquie, France, Italie, Portugal), Equadis poursuit sa croissance exponentielle et a la volonté de s’étendre dans différents pays européens et en Amérique du Nord.

Notre mission :

Permettre à nos clients, plus de 14 000 marques et distributeurs, de collecter, centraliser, exploiter, enrichir et diffuser de façon simple, rapide et sécurisée toutes leurs données produits à leurs destinataires externes et internes, partout dans le monde. Propriétaire de notre technologie, nos solutions SaaS sont reconnues et certifiées dans le monde entier.

Grâce à la solution PIM (Product Information Management) d’Equadis, nos clients gagnent en productivité et en sérénité.

Nos clients : Entreprises locales et internationales référentes sur les marchés de l’alimentaire, cosmétique, médical, jeux-jouets, high-tech, automobile, luxe, etc. Des exemples de marques et distributeurs qui nous font confiance : Unilever, Danone, P&G, Sephora, Ferrero, Chanel, LVMH, Nestlé, Pepsico etc…

N’attendez plus ! Lancez-vous, avec nous, dans l’aventure Equadis !

Postulez dès maintenant